Average Reviews:
(More customer reviews)I purchased my unit to remove stubborn spills and stains from our radiant heated tile and hardwood floors. We have one large (105 lb.) dog (four dogs when our daughter brings her three for a visit) and two teenagers still at home. So there are always spills and stains on the floors. The radiant heat is great, except it really bakes on spills. The worst of them, and this is the primary reason I purchased the unit, is baked on dog drool. Whether from giving the dogs treats, or from residue on dog toys, that stuff has proven to be almost impossible to remove by conventional means--at least not without spending an inordinate amount of time working on them. I tried conventional mopping, scraping with a razor blade, and even using a car buffer to rub them out. Nothing worked satisfactorily. The Haan removed them all easily! The kids spill little blobs of milk on the dining room hardwood floor as they traverse through the room, and we also had a lot of trouble removing those after they "cooked." Using the products recommended by the manufacturer of our wood floor would only remove them after a lot of scrubbing, and often you had to "hit" those several times to get them removed. Again, the Haan removed them easily.
I had researched this purchase by reading beforehand the buyer's comments posted here. One of the comments I saw a couple of times concerned the leaving of streaks on the floor after cleaning. I observed this also, but noticed that it was due to the pad being excessively soiled. Our floor was cleaned by vacuum before steaming it, but it was still heavily soiled. The pad collects that grime and when it reaches a certain "saturation" point, it simply smears some of that grime around, thereby leaving streaks. I tested this theory after noticing that after cleaning our large kitchen for quite some time, I was beginning to see some minor streaking being left behind. I examined the pad, which was brown with soil. I changed it to the clean spare pad, and the streaking stopped. Based on this, I'm confident that as we use this steamer and the floor gets increasingly cleaner, streaking will be minimized if not absent altogether.
We have not tried the Sanitizer Tray yet, so we cannot comment on its efficacy.
Suggestions/Criticisms
The handle on my unit will not stay locked in the upright position when at rest. Even when the handle is retracted to its shortest length or the cord is not coiled for storage. It's not a "show stopper" for me, just an aggravation.
Power cord management is just weird they way it's implemented. The design is poor and results in the cord often not being managed at all--it just falls out of whatever clips or guides are present. Again, it's not a big deal. I solved some of that with some nylon cable ties.
Grout lines don't really get cleaned as the pad fibers are not long enough to get down in those little trenches--at least on our floors. It might be kinda neat if there were a special pad with a design just for that. I see some vinyl floors that also have rather deep embossments where this might also be an issue.
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